Welcome to Xochitl’s Flowers (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://xochitlsflowers.com (the “Site”).

Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

  1. Personal Information:

    • Name
    • Email address
    • Phone number
    • Shipping and billing address
    • Payment information

  2. Non-Personal Information:

    • Browser type
    • IP address
    • Operating system
    • Browsing behavior on our Site
    • Device information
    • Referral source

  3. Information Collected Through Cookies and Tracking Technologies:

    • Cookies: Small data files stored on your device when you visit our Site. They help us understand how you use our Site and allow us to personalize your experience.
    • Web Beacons: Electronic images used on our Site or in our emails to track your interaction with our content.
    • Analytics Data: Information collected by third-party analytics services such as Google Analytics to help us understand Site usage.

How We Use Your Information

We use the information we collect in the following ways:

  • To Process and Fulfill Your Orders: To manage your orders, process payments, arrange shipping, and provide order updates.
  • To Communicate with You: To respond to your inquiries, send order confirmations, and provide customer support.
  • To Improve Our Services: To analyze Site usage and improve our website, products, and services.
  • For Marketing Purposes: To send you promotional offers, newsletters, and other marketing communications (you can opt out at any time).
  • To Personalize Your Experience: To tailor content and recommendations to your preferences.
  • To Enhance Security: To prevent fraudulent transactions and protect the security of our Site

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

1. Service Providers:

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment Processors: To process your payments securely.
  • Shipping Companies: To deliver your orders.
  • Marketing Agencies: To assist with our marketing efforts.
  • Analytics Providers: To analyze Site usage and improve our services.

2. Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

3. Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand how you use our Site and allow us to personalize your experience. You can manage your cookie preferences through your browser settings.

  • Essential Cookies: Necessary for the operation of our Site.
  • Analytical Cookies: Help us understand how visitors interact with our Site.
  • Functional Cookies: Enable enhanced functionality and personalization.
  • Advertising Cookies: Used to deliver relevant advertisements to you.

Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information, including:

  • Right to Access: The right to access and receive a copy of your personal information.
  • Right to Rectification: The right to request the correction of inaccurate or incomplete information.
  • Right to Erasure: The right to request the deletion of your personal information.
  • Right to Restrict Processing: The right to object to or restrict the processing of your personal information.
  • Right to Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: The right to withdraw your consent at any time (if we are processing your information based on your consent).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the effective date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.